Premium Support For Palo Alto Networks
What we provide
Assisted Diagnosis: Interact with an Enosys support engineer who understands your environment.
Functionality Pointers: Access design guides, initial configurations, software release notes, and frequently asked questions.
Releases and Updates: Access to feature releases, software and subscription service updates.
Online Support Portal: Access to product documentation, problem resolution databases and peer-to-peer interaction.
Incident Case Management: Submit, update, status check, and manage incidents for your supported devices.
Hardware Replacement: Next business day ship replacement or optional 4 hour onsite delivery.
Support Coverage: Monday 8:00am to Friday 8:00pm AEST/AEDT. 24x7 for Severity 1 incidents lodged by phone.
Why use us?
Enosys Support delivers proactive and personalised support services that improve productivity, reduce costs and minimise risks.
As your local integrator, Enosys knows and understands your environment at both a technical and business level.
This allows us to provide a more personalised support experience that accelerates incident resolution, helps ensure maximum uptime, and increases overall solution satisfaction.
Who we are
Certified and Authorised: As the first Palo Alto Networks Certified Professional Services Provider (CPSP) in APAC and Authorised Support Center (ASC), Palo Alto Networks and our customers rely on us to provide implementation and support services.
Trained and Experienced: Our architects and engineers have over 500 days’ cumulative experience delivering Palo Alto Networks solutions and hold Accredited Configuration Engineer (ACE) as well as Certified Network Security Engineer (CNSE) certifications.
Proven and Respected: We were awarded Partner of the Year in 2014, 2015, 2016, 2017 and 2018 by Palo Alto Networks in acknowledgement of our numerous successes delivering enterprise security solutions.